Skip links

Frequently Asked Questions

What materials are the phone cases made of?

Our phone cases are made with plant-based materials. They are all 100% biodegradable and plastic-free.

For the following models, the components are PLA plant polymer and bamboo binder:

  • iPhone 11 Pro
  • iPhone 12
  • iPhone 12 Pro
  • Samsung Galaxy S20
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy S20+

Where are the phone cases printed?

For the following models, our cases are printed in Latvia and Spain:

  • iPhone 11 Pro
  • iPhone 12
  • iPhone 12 Pro
  • Samsung Galaxy S20
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy S20+

What are the shipping costs?

We offering free shipping on all orders!

How long will it take to receive my phone case?

We work hard to get your order out as quickly as possible. All orders are printed on-demand within 1-2 days to minimize waste and then shipped to you. Shipping time depends on the destination country. For your convenience, we have added shipping time estimates on the products page. If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate timeframe.

In light of the COVID-19 pandemic, transportation, and global delivery services are now subject to temporary delays. Shipping time may be affected by courier service companies and air traffic delays. Thanks for your patience!

Do you ship worldwide?

Yes, we offer international standard shipping on all orders.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email with the expected delivery date, and a link to track your order when the delivery method allows it.

Additionally, you can track the status of your order from the “Order History” section on your account page on the website.

How well do the cases protect my phone?

CaseO Phone Cases are sturdy enough to effectively protect your phone from bumps and scratches. They are as durable as standard phone cases.

What are other features of your phone cases?

Our cases have stylish original designs that you won’t find anywhere else. They also support wireless charging, have precise cutouts for connectivity, and are lightweight. When you are done with the phone case, simply put it in the compost bin and it will decompose, turning into nutrient-rich soil in as little as 160 days.

How do I clean my phone case?

Just clean with a soft damp cloth. You can add a bit of dish soap if necessary.

I don’t see cases for my phone model.

Our suppliers unfortunately don’t manufacture cases for all possible phone models. However, we actively update our product listings, so please check back in the future!

More questions? Please contact us!

This website uses cookies to ensure that you get the best experience.
X